At 399bat, protecting the personal data of every Pakistani player is not an afterthought — it is built into how the platform operates. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you hold over your own information as a 399bat account holder.
These six principles summarise 399bat's approach to data privacy. They are not a replacement for the full policy — read the complete document below for the legal detail.
Every piece of personal data transmitted to and from the 399bat platform — including account credentials, payment details, and KYC documents — is protected by 256-bit SSL/TLS encryption. Your information is unreadable to any third party during transit.
399bat does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely for the legitimate purposes described in this Privacy Policy — nothing more, nothing less.
399bat only collects personal data that is strictly necessary for the purposes outlined in this policy. We do not collect data speculatively or for future undefined purposes. If we no longer need a particular piece of data, it is deleted in accordance with our retention schedule.
399bat account holders have the right to access, correct, export, and request deletion of their personal data at any time. These rights are exercisable free of charge through live chat or email. 399bat will respond to all data rights requests within 30 days.
If you consented to receive promotional communications from 399bat, you can withdraw that consent at any time by updating your account preferences or contacting live support. Opting out of marketing does not affect essential service communications related to your 399bat account.
399bat's data practices are aligned with internationally recognised privacy standards, including GDPR principles, as part of our commitment under our international gaming licence. Our compliance team reviews data handling procedures regularly to ensure continued adherence.
Important: This Privacy Policy forms part of the 399bat Terms and Conditions. By registering for a 399bat account or continuing to use the platform, you confirm that you have read and understood how 399bat handles your personal data as described in this document.
399bat is an online sports betting and casino gaming platform operated under an international gaming licence. 399bat is the data controller in respect of personal data collected from users of the platform, including visitors to the 399bat website and registered account holders.
For the purposes of this Privacy Policy, "399bat", "we", "us", and "our" refer to the 399bat platform and its operating entity. "You" and "your" refer to any individual who accesses or uses the 399bat platform, whether as a registered account holder or a non-registered visitor.
If you have questions about how 399bat processes your personal data, or wish to exercise any of your data rights, you may contact our support team at any time via live chat or by writing to [email protected]. All data-related enquiries are handled by our compliance team and will receive a response within 30 calendar days.
When you create a 399bat account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city and province within Pakistan), email address, and mobile phone number. This information is required to create and manage your account and to comply with our KYC obligations under our international gaming licence.
To comply with anti-money laundering (AML) and know-your-customer (KYC) requirements, 399bat may request and retain copies of identity documents such as a valid Pakistani CNIC (Computerised National Identity Card), passport, or driving licence. We may also request proof of residential address (such as a utility bill or bank statement) and proof of ownership of the payment method linked to your account.
399bat records details of all financial transactions processed through your account, including deposits, withdrawals, and bonus credits. Transaction records include the amount (in PKR), the payment method used (such as JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank), the date and time of the transaction, and a unique transaction reference. Payment method credentials (such as JazzCash mobile numbers or bank account numbers) are stored in encrypted form.
399bat records all betting and gaming activity conducted through your account. This includes bets placed on cricket markets, PSL matches, other sports events, casino game sessions, slot game play, and in-house game sessions on Midas Fortune and Limbo. Betting records are retained for a minimum of five years in accordance with our licensing obligations.
When you access the 399bat platform, we automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, screen resolution, device identifier, and session duration. This data is used for fraud prevention, platform security, and service optimisation and is not used to identify you personally in isolation.
If you contact 399bat via live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and the account associated with the enquiry. These records are used for support quality assurance and dispute resolution.
Data You Choose to Provide: In some cases, 399bat may invite you to participate in optional surveys or promotions that involve providing additional personal information. Participation in these activities is entirely voluntary. If you choose to participate, the additional data you provide will be processed in accordance with the terms stated at the point of collection.
399bat processes your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contract performance |
| Identity and age verification (KYC) | Identity documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, payment method details | Contract performance |
| Fraud detection and AML compliance | Transaction data, device data, IP address | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contract performance / Legitimate interest |
| Responsible gaming monitoring | Betting activity, session data | Legal obligation / Legitimate interest |
| Promotional communications (opt-in only) | Contact details, betting preferences | Consent |
| Platform analytics and improvement | Technical data, session data | Legitimate interest |
399bat does not use your personal data for any purpose other than those described in this section and the remainder of this Privacy Policy. Where we wish to use your data for a new purpose not covered by this policy, we will notify you and, where required, seek your consent before proceeding.
399bat processes personal data on the following legal bases as recognised under internationally applicable data protection principles:
399bat shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (such as JazzCash and EasyPaisa integrations), KYC and identity verification providers, fraud detection and risk management services, and customer support platform providers. All third-party providers are required to process data only on 399bat's instructions and in accordance with appropriate data protection agreements.
The casino and slot games available on 399bat are supplied by licensed third-party gaming providers. These providers may receive limited technical data (such as session tokens and game outcome data) necessary to deliver their services. They do not receive your full personal profile or financial data.
399bat may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or courts where required by law or pursuant to our obligations under our international gaming licence. 399bat will only disclose the minimum data necessary to satisfy such requirements and will notify you where legally permitted to do so.
399bat does not sell, rent, or trade your personal data to any third party for marketing, advertising, or any other commercial purpose. This commitment applies without exception.
AML Disclosure: Where 399bat's AML monitoring identifies transactions that give rise to a legal obligation to file a suspicious activity report, we are required by law to do so without notifying you. This is not a discretionary disclosure but a mandatory legal obligation under our licensing framework.
Cookies are small text files placed on your device when you visit the 399bat platform. They allow the platform to recognise your device, remember your preferences, and collect information about how you use the site. 399bat uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You can manage non-essential cookies through the cookie preference centre accessible from the 399bat platform footer. You may also control cookies through your browser settings. Note that disabling essential cookies will impair your ability to use the 399bat platform, including the ability to log in to your account.
399bat retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual account holder.
399bat implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
While 399bat takes all reasonable precautions to protect your personal data, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 399bat will notify you without undue delay in accordance with applicable data breach notification obligations.
As a 399bat account holder, you have the following rights in respect of your personal data. These rights are exercisable free of charge by contacting 399bat via live chat or at [email protected]:
Request a copy of the personal data 399bat holds about you, along with information about how it is being used.
Request correction of any personal data 399bat holds about you that is inaccurate or incomplete.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that 399bat restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is resolved.
Request a copy of the personal data you provided to 399bat in a structured, commonly used, machine-readable format.
Object to the processing of your personal data for direct marketing purposes or where processing is based on 399bat's legitimate interests.
399bat will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case 399bat will notify you of the extension within the initial 30-day period. Identity verification may be required before processing certain requests.
The 399bat platform is strictly intended for users aged 21 and above. 399bat does not knowingly collect, store, or process the personal data of individuals under the age of 21. If you believe that 399bat has inadvertently collected personal data from an under-age individual, please contact our support team immediately at [email protected] so that the data can be deleted and the account closed without delay.
399bat employs age verification procedures during the registration process and requires documentary proof of age before processing any withdrawal from a new account. These measures are designed to prevent under-age individuals from accessing the 399bat platform.
399bat operates under an international gaming licence, and some of the third-party service providers we use may process your personal data in countries outside your country of residence. Where personal data is transferred internationally, 399bat ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
Such safeguards may include contractual data protection clauses with the relevant service provider, reliance on adequacy decisions applicable to the destination country, or other legally recognised transfer mechanisms. Further information about the specific safeguards applied to any particular international transfer is available upon request by contacting [email protected].
The 399bat platform may contain links to information pages or game content provided by third-party gaming providers. This Privacy Policy applies solely to personal data collected and processed by 399bat. It does not apply to the data practices of third-party providers whose services are accessible through the 399bat platform.
399bat encourages you to review the privacy policies of any third-party providers whose services you use in connection with the 399bat platform. 399bat is not responsible for the privacy practices or the content of third-party services and cannot accept liability for the way in which those parties process your personal data.
399bat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. Where changes are material — meaning they significantly affect how your personal data is processed — 399bat will provide at least 7 days' advance notice by posting a notice on the platform or sending an email to your registered address.
The date at the top of this Privacy Policy reflects when it was last reviewed and updated. Your continued use of the 399bat platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised document. If you do not agree to any changes, you may close your account in accordance with the account closure procedure described in the 399bat Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399bat handles your personal data, please contact our support and compliance team through any of the following channels:
All privacy-related enquiries are handled by 399bat's compliance team. We aim to acknowledge all privacy requests within 48 hours and to provide a full resolution within 30 calendar days. For complex requests, we will keep you updated on progress throughout the resolution period.
For concerns about how 399bat processes your data that cannot be resolved through our internal channels, you may have the right to escalate your complaint to the relevant supervisory authority or data protection regulator applicable under the framework of our gaming licence. Details of the applicable authority will be provided upon request.
Now that you understand how 399bat protects your privacy, you can enjoy cricket betting, live casino, slots, and more — all in PKR, all secured with 256-bit encryption. 21+ only. Play responsibly.
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